Call center headsets

The success of a contact center relies on agents being heard. You need headsets that can survive thousands of phone calls and countless hours of use.

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For a noise-free call center

The most experienced and helpful agent is useless if they can’t be heard, and their biggest enemy is background noise. In a crowded workplace, noise can turn every conversation into a struggle for both the agent and the customer. In fact, call center agents consistently rate noise as having the largest negative impact on their productivity.

At Jabra, we understand this better than anyone. Our call center headsets are built with one primary purpose in mind: to take noise disruption out of the equation, therefore allowing you to focus on the conversation. With HD voice technology and noise-cancelling microphones, you get crystal-clear sound quality on both ends of the call.

Hear the difference

Noise Cancellation

Noise-cancelling microphones reduce unwanted background noise and are ideal in noisy work environments.

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HD Voice

HD Voice / Wideband audio uses a broader sound frequency range, making your calls lifelike and vibrant.
You won’t have to struggle to hear what the other person is saying.

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Air Shock Mic

Having the mic close to your mouth can cause unwanted noise from breathing noise. Air shock mics have many small holes and a special layer of foam on the inside. This prevents most air shocks and improves call quality.

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Our call centre headsets

Find a headset for your needs, from affordable corded headsets to wireless headsets that let you leave your desk while on a call. All headsets are available in a QD version for your deskphone or a USB version for your computer. Wireless headsets come in both Bluetooth and DECT versions.

Corded headsets

Wireless headsets

Biz 1500

Biz 2300

Biz 2400II

Pro 900

Pro 9400

One-ear and two-ear variants

Smartphone connectivity

Air Shock microphone

Noise-cancellation

Low

Medium

High

Medium

High

Boom-arm spin

270°

360°

360°

270°

360°

Reinforced cord

-

-

Ear cushions

Foam

Foam

Leatherette

Soft

Soft

Wireless range

-

-

-

Up to 120 m

Up to 150 m

Battery life (talk-time)

-

-

-

12 hours

10 hours

From CDN$ 78.00

From CDN$ 139.00

From CDN$ 239.00

From CDN$ 325.00

From CDN$ 420.00

Corded headsets

BIZ 1500...

One-ear and two-ear variants

Noise-cancellation

Low

Boom-arm spin

270°

Ear cushions

Foam

From CDN$ 78.00

BIZ 2300...

One-ear and two-ear variants

Noise-cancellation

Medium

Boom-arm spin

360°

Ear cushions

Foam

From CDN$ 139.00

BIZ 2400I

One-ear and two-ear variants

Noise-cancellation

High

Boom-arm spin

360°

Ear cushions

Leatherette

From CDN$ 239.00

Wireless headsets

PRO 900

One-ear and two-ear variants

Noise-cancellation

Medium

Boom-arm spin

270°

Ear cushions

Soft

From CDN$ 325.00

PRO 9400

One-ear and two-ear variants

Noise-cancellation

High

Boom-arm spin

360°

Ear cushions

Soft

From CDN$ 420.00

Works with your phone or platform

Our headsets and speakerphones work out of the box with over 10,000 traditional desk phones. They are future-proof and compatible with all softphone and web clients, from Cisco Jabber to Skype for Business.

Providing excellent customer service starts with reliability. Jabra call center headsets are simple to use today, and will be simple to use tomorrow – no matter how you’ve set up your office. With reliability taken care of, you’re able to focus on providing the level of service your clients expect. For that we help by offer amazing sound quality. Whether you choose HD voice, Air Shock Mic or noise-cancelling microphones, our products are designed to deliver the best call experience every time you use them.

Your customers will be happy, and so too will your workforce.

Avaya
Cisco
Apple
Polycom
Microsoft Skype for Business
Mitel
YeaLink
Unify
Alcatel-Lucent
NEC
Panasonic
Samsung
Siemens
ShoreTel
Gigaset

Want to know what headsets work with your phone or platform? Try our compatibility guide.

Why go wireless?

There’s real business benefits. But don’t just take our word for it. One Jabra Pro 9400 customer comments:

Users seem happier. If we’re saving them 10 to 20 seconds, maybe 15 or 20 times a day, we’re doing that every day for hundreds and hundreds of people and that’s where we’re getting ROI.

- Director, End User Computing, Technology Operations

Download the full report

What our call center customers say

Request free trial units

If you’re deploying more than 100 headsets, you can also use this form to request a free trial (terms & conditions apply).

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